1. 100% Satisfaction & 30-Day Workmanship Re-work
At ServiceWalaa, our primary goal is your complete satisfaction. If you notice any defect, noise, or recurring failure with respect to the specific service or repair performed by our technician within 30 calendar days of completion:
- We will dispatch a senior supervisory technician to re-inspect and rectify the fault at zero additional service or labor charge.
- Re-work calls are scheduled with priority dispatch within 24 hours anywhere in Kanpur.
2. Defective Spare Parts Return & Replacement
All replacement components (compressors, capacitors, motors, PCB circuits, valves, switches) supplied by ServiceWalaa carry direct manufacturer warranty stamps:
- If an installed spare component fails within its manufacturer warranty period (typically 90 days to 1 year depending on component category), we will uninstall the defective part and replace it free of cost.
- Clients must preserve their official digital or paper invoice as proof of purchase.
3. Eligibility for Monetary Refunds
A monetary refund is applicable under the following specific conditions:
- Unresolved Service Defect: If our senior specialist attempts re-work and determines that the fault cannot be resolved due to technical reasons attributable to our service, labor charges will be refunded.
- Accidental Overpayment or Double Charge: Any UPI or digital payment duplication is refunded immediately upon transaction reference verification.
- Technician Inability to Service: If our technician arrives on site and cannot execute the requested repair due to lack of required specialized tooling or parts availability, no service or visiting charge will be levied.
4. Refund Processing Time & Payment Method
Approved monetary refunds are processed directly via original digital payment mode (UPI / Google Pay / PhonePe / Bank Account) within 5 to 7 business days. Cash refunds for on-site transactions can also be processed at our Khyora operations office upon presentation of the invoice.
5. Booking Cancellation Policy
- Prior to Dispatch: 100% free cancellation. No charges of any kind.
- After Technician Arrival: If the client cancels after the technician has physically arrived at the client's premises without any fault on the technician's part, a nominal doorstep conveyance charge may apply.
6. How to Request a Refund or Re-work
To initiate a rework or refund request, please contact our dedicated Kanpur customer care desk with your booking reference or invoice number:
Phone Helpline: +91 89577 89577
WhatsApp Support: +91 89577 89577
Email: servicewalaa@gmail.com
Address: Chaitanya Vihar, 77, Indira Nagar Rd, opp. CNG Pump, Khyora, Kanpur, Uttar Pradesh 208024
