Privacy Policy

1. Overview & Commitment

At ServiceWalaa (referred to as "we", "our", or "us"), we value the privacy and trust of our clients across Kanpur, Uttar Pradesh. This Privacy Policy details how we collect, use, store, and protect your information in compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act (DPDP), 2023.

2. Information We Collect

When you book a service, request a quote, or contact our support desk, we collect:

• Personal Contact Information: Name, phone number, and optional email address.
• Service Location Details: Residential or commercial address, landmark, and optional GPS location to dispatch technicians efficiently across Kanpur.
• Service & Equipment History: Type of appliance, make, fault description, service date, technician logs, and billing invoices.
• Technical Data: IP address, device type, and session cookies used to optimize website performance.

3. How We Use Your Information

Your data is used strictly for legitimate doorstep service fulfillment:

• To schedule and dispatch certified technicians to your Kanpur address within promised timeframes.
• To provide real-time service status updates and invoice generation via SMS and WhatsApp.
• To administer our 30-day rework warranty and service history records.
• To respond to customer support inquiries and process feedback.

4. Data Sharing & Security

We never sell, rent, or trade your personal data to third-party telemarketers. Your address and contact number are shared only with the assigned, police-verified technician solely for the purpose of locating and completing your scheduled repair.

All collected data is stored on secure, encrypted servers with strict internal access controls.

5. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request deletion of your account history once warranties have expired.

6. Grievance Officer & Contact

For any privacy-related queries, concerns, or requests, please contact our Grievance Desk:

Privacy Officer: ServiceWalaa Central Hub
Address: Chaitanya Vihar, 77, Indira Nagar Rd, opp. CNG Pump, Khyora, Kanpur, Uttar Pradesh 208024
Email: servicewalaa@gmail.com
Helpline: +91 89577 89577